Language & grievance intelligence
Semantic search over grievances, root-cause analysis, tone and category of feedback, natural-language queries for officers.
Proven by
Center for Developing Intelligent Systems · IIT Kanpur
Intelligent systemsfor the scaleof India.
An R&D center within IIT Kanpur, dedicated to the rapid development and prototyping of intelligent software systems for problems arising within the Indian ecosystem — from public grievances and health to exams, cities and defence.
The problem
A little voice lost in a labyrinth.
- A grievance
It starts with one person, writing in.
“I have a problem with officials in Dept XYZ. They have been harassing and threatening me and asking for bribes …”
- Enters system → becomes a datum
The grievance enters the system and becomes a datum. It travels to the department — and comes back disposed.
“Inadequate documents to evaluate claims. No further action possible, hence disposed”
- Giant filing system
Every statistic a post office could give you — where grievances have come from, where they were going, how long the transit took. But it can’t tell you what was in them.
- 21st-century information processing
Use AI to understand documents as sets of concepts. A search for “Officials asking for bribes to issue certificates” — retrieves all relevant grievances.
CDIS built that search engine for the Ministry of Defence — then the Prime Minister’s Office asked for it across all Government departments and ministries.
Featured system · Ministry of Defence · DARPG · QCI · NIC
Public Grievances
A novel search engine for public grievances, first deployed at the Ministry of Defence — and, at the Prime Minister’s Office’s request, being implemented across Government departments and ministries.
Filed & disposedState-wiseDistrict-wiseMinistry-wise
Illustrative — not a product screenshot
- Voice-to-text in English, Hindi & other Indian languages
- Predictive grievance submission
- Dashboard for tracking grievances
- OTP verification
- MoU with DARPG
- 14 Dec 2021
- IGMS 2.0 launched
- 29 Sep 2023by Dr. Jitendra Singh, Union Minister of State
- Silver Award
- 2021–22National Awards for e-Governance — Outstanding research on Citizen Centric Services by Academic/Research Institution
What it reveals
- Evidence of implementation problems
- Evidence of systemic problems
Applications
- Emergency warning/dispatch system
- Root cause analysis
- Reflexivity analysis
- Officer accountability
Approach
From concept to deployment.
CDIS operates as a hybrid of an academic center with a central translational focus — hosting the equipment and experts that turn cutting-edge concepts into working prototypes.
- 01
Go where the problem lives.
We understand government schemes by visiting individual ministries, in Delhi and the states — and after analysing the processes, we give quality, technical feedback to improve them.
- 02
Scope it honestly.
We consult clients on resource constraints, data privacy, modeling, budgets and timelines.
- 03
Prototype fast.
Engineers and IIT Kanpur’s domain experts rapidly convert cutting-edge concepts into working prototypes, for clients from within and outside IITK.
- 04
Deploy — and redesign the process.
We don’t only develop the technology; we redesign the underlying processes so that the last-mile delivery is ensured.
Behind it: research with IIT Kanpur students, researchers and engineers on real-world problems, and teaching DevOps with an AI/ML focus.
Capabilities
What we build.
Each capability below is proven by named projects — open any card’s projects in the Work section.
Fraud & anomaly detection
Insurance-claim fraud flagged before payout; anomalies in hand-filled forms; collusion mapped across provider networks.
Proven by
Forecasting & decision science
White-box demand forecasts, energy and pollution prediction for city digital twins, and cognitive-science models of skill.
Proven by
Computer vision
Parcel boundaries from drone imagery without supervised learning, impersonation checks, container IDs, exam-hall anomalies.
Proven by
Document AI & archives
Handwritten Hindi OCR with voice editing, forms to HTML/SQL, invoice extraction, semantic search across publications.
Proven by
Routing & geospatial
Reinforcement-learned emergency routing, black-spot risk scores, patrol routes and hospital referral in real time.
Proven by
Platforms for whole systems
Data integrated across a state’s databases, digital health services, one view across 23 IITs.
Proven by
Trustworthy & secure AI
Privacy-preserving benchmarking of medical AI, health-data exchange without copies, cyber-physical security.
Proven by
Built for India’s last mile
Voice-to-text in Indian languages, an India-stack for AI services, help that arrives on WhatsApp.
Proven by
Work
Eight sectors. 39 systems.
Built for ministries, state governments, public agencies and industry. Open any project for the full description — with the project’s own diagrams and screenshots where the CDIS site has them.
Record
The record so far.
In numbers
- 500,000+pages of handwritten Hindi investigation records digitized for UP Police’s anti-corruption organizationUP Anti Corruption Org
- 18ACO units have adopted itUP Anti Corruption Org
- ₹45 croresaved in six months by AI health-insurance fraud detection built with NHA (as of July 2023)NHA fraud analytics
- 10 million+players’ data used to test the skill-versus-chance pipeline, across more than 25 gamesSkill or Chance
- 3.2%MAPE on the full 2024 dataset — electricity demand forecasting for AEMLElectricity Demand Forecasting
- 1.45 crorehouseholds, approximately — roughly 85% of Andhra Pradesh — in the Beneficiary Intelligence System’s scopeBeneficiary Intelligence System
Institutions we have built for and with
- Quality Council of India
- NIC
- National Health Authority
- Government of Uttar Pradesh
- Haryana State Government
- Government of Andhra Pradesh
- Ministry of Education
- Ministry of Shipping, Ports and Waterways
- Ministry of Road Transport & Highways
- Department of Consumer Affairs
- Department of Pension & Pensioners’ Welfare
- Staff Selection Commission
- ECHS
- NCIIPC
- Kanpur Police Commissionerate
- Kanpur Municipal Corporation
- ICICI Foundation
- Adani Group
- Adani Total Gas
- Adani Electricity Mumbai
- Wadhwani Foundation
- Aarav Unmanned Systems
Milestones
MoU with DARPG to upgrade CPGRAMS with AI capabilities
Silver Award, National Awards for e-Governance — Public Grievances
Root cause analysis added to the Ministry of Defence’s grievance system
Approved as a permanent Center of IIT Kanpur
Adaptive Routing shown at IInvenTiv 2022, where all 23 IITs display their best innovations
NHA fraud detection saves ₹45 crore in six months
IGMS 2.0 launched by Dr. Jitendra Singh, Union Minister of State
IIT Kanpur signs an MoU with the Government of Uttar Pradesh for the UP Digital Health Stack
One of 5 teams shortlisted for the AI Centre of Excellence in Sustainable Cities
Leading one of the three AI Centres of Excellence — sustainable cities
RT-BARP brings real-time availability and referral to Maha Kumbh Mela area hospitals
NEET 2026: CCTV analytics cover centres nationwide in a single exam window
Silver Award · National Awards for e-Governance 2021–22
“Outstanding research on Citizen Centric Services by Academic/Research Institution” — Public Grievances
People
The people behind it.
A permanent Center of IIT Kanpur since 2022 — a unique hybrid of an academic center with a central translational focus.
- CoordinatorNitin Saxena
- Workshop ForemanNisheeth Srivastava
Engineering
- Harikrishna PSoftware Architect Grade-3
- Manish KumarSoftware Engineer Grade-3
- Jayant MalikSoftware Engineer Grade-2
- Vimal Kumar NeezSoftware Engineer Grade-2
- Bharat MishraSoftware Engineer Grade-2
- Harshit SrivastavaSoftware Architect Grade-1
- Shubhendu SarvagyaSoftware Engineer Grade-1
- Tanmay KhatriSoftware Engineer Grade-1
- AkashSoftware Engineer Grade-0
- Abhishek PathakSoftware Engineer Grade-0
Management
- Upendra PandeyManager Grade-3
- Devendra TiwariManager Grade-1
- Ravi NishadManager Grade-0
- Anish ChandraManager Grade-0
Domain experts
Manindra Agrawal Amitabha Bandyopadhyay Soumya Dutta Purushottam Kar Preeti Malakar Ashutosh Modi Piyush Rai Ketan Rajawat Indranil Saha Indra S. Sen Shalabh Dootika Vats Hamim Zafar Sruti Ragavan Sayak Ray Chowdhury Sachchida Nand Tripathi
Students of associated faculty working for CDIS.
Careers
Build with us.
Software engineers
- Where
- On-site at IIT Kanpur — there’s no remote option, but CDIS helps you find accommodation.
- Contract
- One year, renewable, with attractive benefits.
- Compensation
- 6 to 30 LPA, depending on the interview performance and the value a candidate adds.
- Interviews
- In person — CDIS reaches out with enough slots to choose from.
- The work
- Something new every time — see the projects above.
Contact
Bring us the problem.
CDIS rapidly converts cutting-edge concepts into working prototypes — for clients from within and outside IIT Kanpur.
cdis@iitk.ac.in
Labs 601 & 602, Engineering Science Building 2, IIT Kanpur